CIPD’s unit 3SCO Supporting Change in Organizations is at the basic level, explaining the importance of change in organizations. This unit is designed for learners to understand why change is necessary to organizations, what challenges they might face, and how to deal with them. In their roles as HR professionals, HR professionals are expected to support their employees through change.
Aim of the unit
This unit aims to cover all the essential factors involved in change, helping people understand what is required for change in organizations, both internally and externally. Identify the change factors that will increase the chances of success when the change is implemented. The presence of these people will not guarantee success, but the absence of them will guarantee failure. The following factors must be present for a change:
- The change process should follow a plan, mission, and valid reason. You must show a clear result that you can visualize in your SMART plan. Furthermore, the organization should have both long-term and short-term goals indicating where it is heading.
- There are always different challenges associated with change at different stages. Be sure to evaluate the challenges in every stage and have a solid solution that fits the situation.
- It is vital to have strong leaders during the process of change.
- Team members, shareholders, and consumers need to be in close communication. To avoid rumours and information leaks from unreliable sources, keep communication open and prompt as much as possible. The quality of the information being passed on should be monitored versus the quantity, and open communication channels should be created to share questions, concerns, and ideas.
- All members provide team support. Invite shareholders and employees to participate in the planning process since they have direct experience and offer valuable insight into the proposed change.
- As employees learn, you should be prepared for delays and deficiencies. Changes made to how the system operates increased workload, so it is less efficient than before.
- When the business experiences significant changes, the employees’ working methods and contributing to the business shift. While adjusting to the change, they need to be motivated. Be confident about the change and avoid reverting to the old ways to make it easier and more comfortable for them to adapt. Taking the lead is essential.
This unit focuses on the importance of change and different approaches to introducing and managing it. Organizational growth, expansion, and ventures into new markets are made possible by the change. Human Resources are well-positioned to realize effective change since they manage organizational development, process re-design, and communication. Factors contributing to organizational change include:
- A new growth opportunity
- The challenges
- A technologically advanced development
- Pressure from market competition
- Changing of strategic goals.
- Pressure from consumers or suppliers
- Governmental measures
- Hence, the need to learn new skills.
Different people have different responses to change, bringing about various methods, which we will discuss in depth. It depends on how the change is presented to people, whether they will be resistant to the change content or the change process. Change can be difficult for people due to:
- Anxiety about what might happen after a change
- Being unable to control oneself
- Unpreparedness causes inconveniences
- Anxiety about becoming incompetent.
- Having one’s status threatened
- An upgrade’s shock
If people understand the importance of change, it will significantly impact an organization when it is dealt with professionally. People can gain an understanding of change even though it is complex via different techniques. Among them are:
- Narration or storytelling conversations.
- Intentional ambiguity triggers ambitious questions.
- Activities and workshops designed to introduce change through team building.
- Participating in democratic dialogue and raising concerns about the change.
- Negotiating and interacting with other members of the group
- Builds trust between leaders as they intelligently design change by demonstrating their competence when handling business needs.
The unit is best suited for:
- Human Resource/Learning & Development professionals
- An HR/L&D specialist who is willing to advance their skill set.
- People who are responsible for HR/L&D in organizations
- Those involved directly in the change process, such as consultants or change managers.
Following careful study of this unit, one will have a comprehensive understanding of:
- Organizational changes and their causes
- An organization’s need for change
- A list of those involved and considered during the change process
- Management and maintenance of change
- Employees, management, and HR departments affected by the change
The 3SCO supporting change in the organizations unit will require learners to complete an assessment to help them determine whether they have learned all of the concepts in this unit and are in a position to apply all the skills and knowledge acquired. The assessment covers all learning objectives.