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Topic: Recognizing the criteria that classify employee actions as official or unofficial. Guideline: In this question, learners are being asked to distinguish between official and unofficial employee actions. Learners should distinguish between business decisions recognised by the business organisation (business) and non-judgmental (wrong rules). It is important for learners to encourage discussion of examples of […]

Topic: Understanding various forms of employee-organised conflict and distinguishing between informal and formal conflict. Guideline: In this question, learners are being asked to differentiate between organisational conflict and misbehaviour. They are also required to outline the difference between informal and formal conflict. Learners must demonstrate their understanding of the main concepts that differentiate between conflict […]

Guidelines: Introduction to Better Working Lives. Concept of Good Work and Definitions. Components of Job Quality. Flexibility and Responsiveness. Metrics Used to Assess Job Quality and Good Work. Designing Good Work for Health Promotion. Real-World Examples. Sources of Evidence.   Introduction to a Better Working Life: First, learners should introduce the concept of “A Better […]

Guidelines: Learners should discuss the following: Introduction to Employee Voice and Organisational Performance. Arguments Supporting a Link between Employee Voice and Organisational Performance. Arguments Questioning the Link between Employee Voice and Organisational Performance. Real-World Examples. Conclusion and Critical Analysis. Evidence.    Introduction to employee voice and organizational performance: Learners should start by introducing the basic concept of the relationship between employee voice and the […]

Guidelines: Learners must cover the following areas: Introduction to Employee Voice Tools and Approaches. Employee Voice Tools. Approaches to Drive Employee Engagement. Dimensions of Engagement. Drivers of Engagement. Real-World Examples. Sources of Evidence. Introduction to Employee Voice and Process: Learners should introduce the concept of employee voice and process and their important role in encouraging […]

Guidelines: Introduction to employee engagement and employee engagement. Definition of involvement and participation. Difference between decision making. Differences in depth, form, scope and method. Link between unitarism and pluralism. The connection between job design theory and motivation. Real life example. Evidence. Guide to employee engagement and employee engagement: Before explaining the details of employee engagement and employee engagement. Explaining these is a unique way to involve employees in decision-making and build relationships within an organisation. 2. Definition of involvement and participation: Learners must define these two terms: a. Employee involvement: […]

Guidelines: When reviewing the emerging developments to inform approaches to employee voice and engagement, learns must cover the following areas: Introduction to employee voice and engagement. Dimensions of engagements. Drivers of engagement. Engagement surveys. Risks of over engagement and burnout. Relationship between employee voice, engagement and wellbeing. Shift from indirect to direct employee voice. Voice […]

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  Guidelines: Learners must discuss the following: Discuss the importance of value creation. Discuss Core ethics and principles guiding organisational goals. Analyse employee engagement and organisational values. Evaluate value creation for customers and stakeholders. Discuss sustainability and growth. Give examples. Provide a source of evidence.  1. Understanding the Importance of Value: Learners must begin by […]

Guideline: Learners must cover the following areas: Introduction to the application of policies and procedures. Policies, procedures and informed decision-making. Policies and procedures that drive a customer-focused strategy. Practical examples. Compliance and consistency. Continuous improvement. Sources of evidence Introduction to Using Policies and Procedure: Learners must begin by introducing the concept of policies and procedures […]